I got a ticket, how can I dispute it?
You have several options to dispute a Parking Infraction Notice. Please refer to the back of the ticket and choose one of the options.
I received a ticket and I would like to pay for it, how do I do it?
You have several options to pay your Parking Infraction Notice.
Paying by Mail:
When paying by mail, write the number of the Parking Infraction Notice on the front of your cheque or money order and make it payable to City of Toronto. Dishonored cheques may be subject to an administrative charge.
Mail your payment to:
City of Toronto
Parking Tag Operations
Box 4282, Postal Station "A"
Toronto, ON M5W 5W5
Note: Do not send cash by mail
Paying by Phone:
Visa and Mastercard are accepted through the our Interactive Voice Response System (IVR) which is available 24 hours a day, seven days per week. You must have a touch tone telephone in order to access this payment option. The telephone number is 416-397-TAGS (8247).
Please be advised an administrative fee of $1.50 will be applied for each infraction paid through IVR and will be added to the amount charged to your credit card.
You may press "0" to speak to a client service representative through our Interactive Voice Response System.
Peak times on the Interactive Voice Response System are 12 noon to 2 p.m. Monday to Friday. For quicker response on the Interactive Voice Response System for payments call after 4:30 p.m. Monday to Friday and weekends. Peak times on the Customer Service counter are 11:30 a.m. to 3:30 p.m. Monday to Friday.
Payment online:
Online payments for parking tickets may be made by Visa or Mastercard. The City retains no personal financial information. Only the first and last 4 digits of the credit card and the expiry date are saved for customer service purposes, for printing the confirmation of payment or if a customer requests a refund by reversing a credit card charge.
Transactions entered may take up to two (2) business days to be processed. Please allow sufficient time to ensure your ticket is paid on time.
Please be advised an administrative fee of $1.50 will be applied for each infraction paid through the internet and will be added to the amount charged to your credit card.
To pay for your Praking Infraction Notice within the city of Toronto click here.
Payment in Person:
Parking Ticket counters hours of operation are Monday to Friday 8:30 a.m. to 4:30 p.m. Payments for parking tickets may be made by cash, cheque, travellers cheque, money order, Visa, Mastercard, or debit card.
Payment in person can be made at the following locations:
Parking Tag Operations - Central
55 John Street (John south of King)
3rd Floor, Metro Hall, Toronto, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Parking Tags Operations - East
1530 Markham Road
Main Floor, Scarborough, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Parking Tags Operations - West
York Civic Centre, 2700 Eglinton Avenue West
Main Floor, York, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Parking Tags Operations - North
North York Civic Centre, 5100 Yonge Street
Lower Level, North York, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 pm
Note: All four sites are wheelchair accessible
What happens if I choose NOT to pay my ticket(s)?
A Notice of Impending Conviction will be mailed to the owner/operator of the vehicle plate if payment has not been received within 15 days of the date of infraction or a request for trial has not been made.
I received a Warning, what happens after?
A warning notice serves as a reminder to the owner of the vehicle that a Parking Infraction has occurred. Please note that warnings have no set price and do not have to be paid! All warnings are recorded into our system. If the offence reoccurs, the vehicle is subjected to tagging and/or towing at owners expense.
I registered my vehicle and still received a ticket! (Parking Infraction Notice).
If you have registered your vehicle online or telephonically, your license plate will be recorded and submitted to your management. One of common reasons could be, that you have abused the system and have exceeded your monthly limit of registration (please refer to your management or your customer service representative with the maximum allowed limit of registrations per month. Please note that no all properties have a limit). Should you require an extended permission to park, please refer to your management.
Another reason could be that you might have misspelled the address, license plate number or your voice mail was not clear. Make sure you follow the directions during the recording prior to registering your vehicle.
When you register via www.opapermit.com, you will receive a confirmation number to the e-mail you have provided. When inquiring regarding a ticket (a.k.a . Parking Infraction Notice) with us, please have the confirmation number ready so we can assist you much faster.
Please note that registrations are not valid for Reserved Parking, Tennant Parking, Loading Zone Parking, Fire Routes, Non-Designated spots and etc. Registrations are only valid for VISITOR PARKING ONLY or CUSTOMER PARKING ONLY.
What is a Visitor Properly Code?
Visitor Property Cods’ purpose is to make your registration simpler and faster so that you have less time trying to register and more time enjoying your company. A visitor property code is a 4-5 digit number was created especially for your property (it’s usually located on the back of your fridge magnet or in your monthly news letter).
Once your select the appropriate code for your property, you will NOT be required to type your address in! Our system is designed to recognize the address and it will automatically be sent to our database, making visitor registration faster and error proof.
My vehicle was towed, how do I get it back?
If your vehicle was unlawfully parked, you are subject to towing and/or tagging. Contact your regional police, they will be able to inform you of the location where the vehicle was towed to.
Toronto Police non-emergency: (416)808-2222
York Regional Police non-emergency: 1-866-8POLICE (76-5423)
Peel Regional Police non-emergency: (905) 453-3311
